How to Pickup/Drop a Request

Handling Passenger Requests:

• Passenger requests appear one at a time, in the assigned sequence. For each passenger: 

• The driver is required to mark the passenger as “Present” if it’s a pickup.

• For drop-only requests, the driver can tap the Call Passenger button to contact them directly. 

• Once the passenger is picked up or dropped, the driver marks it in the app. 

• The app automatically moves to the next request once the current one is completed. 

Handling Delivery Requests:

• Delivery requests are also shown one by one. The driver must carry out the assigned action — either pickup, drop, or both. 

• Each card includes the package name, pickup/drop address, and any special labels. 

• Depending on what the Company Admin has configured, the driver will be required to: 

  • Capture a photo 

  • Collect an e-signature 

  • Or perform no proof (if "None" was selected in configuration) 

• For delivery requests, a Call Sender button is available to directly contact the person who created the delivery. 

Viewing and Selecting Requests:

• The Ongoing Voyage experience allows the driver to manually select any request from the request list — whether it's a passenger or a package. 

• However, there is a smart validation system to ensure requests are executed properly: 

  • If the driver tries to open a drop request card before completing the pickup for that same request, the system will not allow the drop to be processed. 

  • Instead, the app will automatically highlight the corresponding pickup card, visually guiding the driver to first complete the required action before proceeding to the drop. 

• Drivers are given flexibility in the order they tackle the day’s route.

• Each request shows the relevant pickup/drop location on a map. The driver can tap the “Navigate” button to open Google Maps for real-time guidance to the next stop. 

• The app is designed to show only one active request at a time, guiding the driver through each task in the correct order. 

• Once an action (pickup/drop) is completed, the next request becomes visible. 

• This ensures the route is followed properly, and no action is skipped. 

• Drivers can tap the “Call Transport Coordinator” button if they need assistance at any time during the voyage. 

• If there is an issue preventing the voyage from continuing (e.g., breakdown), the driver can initiate the Abandon Voyage process from this screen as well. 

• The End Voyage button only gets enabled once all the requests have been completed.